Jolivert Call review - Slow Down
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All right. Delver is joining us for a call review. We're going to go over intros. We're going to go over a few different stuff. So Java, I'm going to start picking calls here. All right. So let's do this one here because it's two. This is obviously an intro.
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You.
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Are you against me? Hello. Hi there, Miss Mary. How's. How's everything?
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Hello. Hello. I'm still here. I'm listening to you. Okay. How's everything been at the Portsmouth? Everything is fine. The weather is great.
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Okay, so that's better. How's everything been going out there in Portsmouth? Yeah. So you just want to. Nice and slow, though. Always remind yourself you have to. You have to go slow. Okay.
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That's good. Is it cold there? Is it closed?
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Is a beautiful spring day. Oh, I'm looking at the weather there. And they said 77 degrees and it's nice and sun. Wow. I'm in Florida myself and it's really hot. It's about, uh, you can have. Oh, wow. Yeah, it's horrible.
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Yeah. This Mary. My name is Oliver. Obviously, I'm calling because you are back. You spoke to my representative about a state approved less insurance program for Florida, Not me. For Virginia. My job was to cover the benefit, which was the question that you have. Yeah. Yeah.
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So you see how fast and how you're just, like, not really hitting it hard. Like my. Yeah, I mean, it really has to be like, very controlling. Like, give it to me once. Like I'm going to give it to you once here. So I'm just going to use the one on the on the screen here. Hey, hey, hey, Susan. How's everything been going out there in Caledonia? All right.
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Good. Good.
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That's right.
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Yeah, that's good to hear. Well, my name is Ernest over here at Senior Life Services. The reason for my call is you had spoke with one of our reps a while back regarding the state regulated life insurance programs for Michigan. My job here is to go over those benefits with you and also answer any questions that you have. So let me just confirm some information. Susan. I have you at 2278 Pierpoint Drive Southeast. Okay, perfect. I have your date of birth as 11 348. Yeah. Okay. So based on my math, that makes you 74 years old until November.
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And understand, we're looking for some coverage to leave to your spouse, your husband. And I understand that you're a non-smoker. Is all that correct? Yes. Okay. Very good. So we're consultant from Susan, which means we work for our clients and not one particular company. So our goal is always to figure out who will specifically give you the best rates and benefits. Are you with me on that?
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Yeah.
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Okay. And Susan, where are you looking for benefits for just yourself today?
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Yes.
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Okay. And see, you See how I'm just kind of like going through it and I'm being very clear and very slow.
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Yeah.
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It's a lot of it's just, you know, you just got to really think about that as you're doing it because you trail off too much. You're like, Yeah, how's everything going? You know? And then you know, you're going too fast. Okay, yeah. Let's continue on here for insurance.
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Program for Florida, Mommy for Virginia. My job was to cover the benefit. Which the question that you have. Yeah. Yeah. How should I know? She has 22 one son, Portsmouth Parkway or Parkway. 22 slots in the parkway. The city is Portsmouth and the
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zip code is three, two, 3237704. Correct. One second.
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004. Correct. And your date of birth is December 1st, 1947. Correct. And you're looking between 5 to $50,000 coverage to live to your daughter.
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Is that right?
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How much you said again?
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You said you'll say you're looking between 25, 55,000 to 50,000 to leave behind your daughter.
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But but they said like, you know, to daughter. So you just be really clear with people like, all right, so you're going to leave. You're looking between 5 and 50,000 to leave to your daughter, right?
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Yeah. Okay.
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Uh, one quick thing. Whenever you see between 5.
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And 50 K. You notice how when I was role playing with you right there that I skipped it because it's too big a gap. It doesn't make any sense. So it's like, okay, I just say and I understand, you know, you're trying to leave some money to your spouse and yet you're a non-smoker. The reason I'm doing that, if it says 20 K and it only says 20 or 20,030 thousand, then I have a good range. If I say between 5 and 50, I don't really know where I'm going to go with that. Like, I'll find out what they really want when I get down to the bottom of the first page. And I'm asking them about like what the what the goal of the policy is.
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Okay.
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So let's see how this call ends up.
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But.
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But because I'm retired and everything already already taken care of that.
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Okay, so we just go extra coverage in a comparison? No.
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I was just listening to, you know, your insurance coverage, but I'm not going to take any more out.
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Okay. So that one you can kind of let go.
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Okay.
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All right. Four minutes. There's nine minutes right here. That's probably a good one.
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Thank you for.
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Um.
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How are you?
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Customer service.
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All right. That was customer service. Yeah. Yeah.
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That one.
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Yeah.
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I know.
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Thank you for calling the Bureau of Insurance Agent.
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What? I keep making a phone call.
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Don't even know what it is, but it doesn't matter what came moving.
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So just gotta slow.
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Down and.
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Yeah, you got to slow down and you really got to figure out what's going on with people. This is a longer call, so this is probably a good one for us to, uh, you know, watch the whole thing here.
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Hello.
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Hello. Laura has everything. But not. Has everything. But not in Gainesville.
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It's kind of like you're like. You're hesitant. You're like, Oh, shit. You want to really? Just as soon as they answer, like, Hey, Laura, how's everything been going out there in Kensington.
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I think.
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How's everything been out there in Gainesville?
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Oh, Gainesville.
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Yes, ma'am.
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I think that's a cop. That was Moses.
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What's that?
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Moses had moisturizer for me because he was talking too much. And you, like, took over.
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Okay.
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We can skip this one, then.
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That was more just. Yeah.
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Okay.
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All right. So we need to find another intro here. There's 302.
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Okay. Do you have any?
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Hello, Miss Betty.
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Hello.
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Hi there, Betty. Hi. Thank you. How's everything been at Daniel Port of Florida? Who are you? Miss Betty. My name is Oliver. Obviously, your life services. The reason for my calls. Senior Life Services. The reason for my call is because they were about. You spoke to one of my colleague about state approved life insurance program for Florida. My job was to go get the benefit with your insurance.
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So, yeah, practice that like all day to day. Like, you know, you really want to sound the exact same every time. So give it to me once here, Like ring, ring, ring.
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Hi there, Ernest.
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Yes. How's everything? But not Daniel, part of Florida.
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Uh, things are okay. How's it going?
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Everything good? Thanks for.
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Asking.
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Ernest, My name is Oliver. Obviously in your life services. I'm calling because of that. You spoke to one of my representatives about state regulated life insurance program for Florida. My job was to provide a benefit, which you answer any question that you have. Okay, Let me confirm. Yeah, let me confirm the information.
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I can really see that info, but yeah.
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Yeah, that sounds. Yeah, that sounds a little better. So that's, like, calm. You just want to be calm. Like, if they hear, like, you're trying to get through it too fast, then they're going to be like, Well, maybe he doesn't know what he's talking about. But if you call them, then they're going to they're going to respect that more. And just like, okay, well, let's see. Let's see what he's got to say.
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All right. I'm from Florida. My job was to go with the benefit which you enter in the question that you have. I should've asked. 319 1946. Is that correct?
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Uh huh.
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Hello?
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Hello?
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Yeah. And you're looking for $10,000 coverage to live under. Janice Washington.
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Yeah.
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Is that your daughter?
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Yes. Mandy's.
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Oh, that's your niece. Okay. Miss Betty Wilkerson, From which many? We work for a client. Not one particular insurance company.
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