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Ernie's Intros

Updated: Apr 15, 2023


Watch the Full Video Here: Ernie's Intros


00:00:02:08 - 00:00:15:24

Yeah. So I'm just going to play some intros that I that I found that I found here. Uh, I think I sent them to Alexis a long time ago about how I do intros. So let's just start them. Let me see if it's easier. There we go.


00:00:18:20 - 00:00:19:24

Let's start with this one.


00:00:24:20 - 00:00:25:13

Hello?


00:00:26:01 - 00:00:26:22

Hello, John.


00:00:27:21 - 00:00:28:11

Speaking.


00:00:28:19 - 00:00:33:22

Hey, John, this is Ernest over at Senior Life Services. How's everything going out there in Urbana?


00:00:34:17 - 00:00:46:06

Okay. All right. That is good to hear. So, John, the reason for my call is you had spoken with one of my reps regarding state regulated life insurance programs for Illinois. And my job


00:00:48:01 - 00:00:57:13

here is to go over those benefits with you and also answer any of your questions. So. Ms.. And I always verify information, John.


00:00:57:15 - 00:01:01:17

Just notice how he's interrupt me. It's not that smooth, but I'm continuing.


00:01:02:06 - 00:01:08:05

Make sure nothing was sent over. Incorrect. I have you at one 202 East Harding Drive in Urbana.


00:01:09:08 - 00:01:10:00

Yes.


00:01:10:07 - 00:01:19:02

All right. And you just had a birthday this month. Well, now we're out of that month. Now September 1st. So I have your date of birth is eight eight, 344.


00:01:20:05 - 00:01:21:03

That's correct.


00:01:21:11 - 00:01:30:12

All right. And favorite colors, blue. Looks like you wanted to protect your daughter in this case so your daughter would be your beneficiary. And you're a non-smoker.


00:01:31:17 - 00:01:32:07

Right?


00:01:32:13 - 00:01:38:21

Okay. So, John, are you looking for benefits for just yourself or for you and somebody else?


00:01:40:05 - 00:01:40:20

More.


00:01:41:05 - 00:01:44:07

Okay. And is it just the one daughter that's the beneficiary?


00:01:45:14 - 00:01:46:04

Yes.


00:01:46:13 - 00:01:47:18

Okay. What's her name?


00:01:49:01 - 00:01:51:11

You love them. You love them like Merlin.


00:01:54:21 - 00:02:02:09

Okay. So basically, I've just established that we're going to move forward in the presentation because he's agreeing with everything. Uh, any notes on that one?


00:02:06:14 - 00:02:08:12

Yeah. Cutting you off. Oh, my bad.


00:02:08:24 - 00:02:09:20

No, go ahead.


00:02:10:05 - 00:02:23:16

Oh, he kept cutting you off, but like, you kept going. I might have even been out of the call by then. But when he did cut you off, he was just agreeing with you, too. It was a little shaky, the recording, so I didn't really get all of it. Like, feel like it cut out a little bit.


00:02:24:03 - 00:02:37:22

No, it didn't cut off. He was just cutting me off. And, you know, we were weren't on the exact same page. But it doesn't matter. I mean, at least we we kept moving forward. And that's all you can really do. Uh, so these are all damn glad I found. This is all intros. Yeah.


00:02:44:07 - 00:02:46:08

And the downloading or what was.


00:02:46:10 - 00:02:50:20

It you that told me to never ask if this is this person when someone picks up the phone?


00:02:51:21 - 00:02:54:20

Yep. See? Don't do that. So


00:02:56:18 - 00:03:01:21

don't ask Bob. Don't know what was off with me that day, but. Right, Right. Hey, Bob. Bob.


00:03:04:00 - 00:03:04:15

Hello?


00:03:05:04 - 00:03:05:22

Hello, Laura.


00:03:07:02 - 00:03:08:24

Right there. Yeah. You see that? Don't do that.


00:03:09:06 - 00:03:13:12

Yes. Hey, Laura, this is Ernest. I am Chris's supervisor.


00:03:14:02 - 00:03:20:00

So that was a. Don't know why I won't. That must be a. Call back for somebody else.


00:03:21:04 - 00:03:21:23

Hello?


00:03:22:04 - 00:03:29:12

Hello? Karen? Yes. Hey, Karen, this is Ernest over at Senior Life Services. How's everything going out there in East Peoria?


00:03:30:21 - 00:03:31:20

Okay.


00:03:32:00 - 00:03:48:21

All right. That is wonderful to hear. So, Karen, the reason for my call is you had spoken with one of my reps regarding state regulated life insurance programs for Illinois, and my job is to go over those benefits with you and also answer any questions that you have. So, Karen, I always verify info.


00:03:48:23 - 00:03:58:04

Just see the pause is there. So sometimes the pause is way too long. Like that's that's a short pause, but it's a pause.


00:04:00:22 - 00:04:11:23

Does that make sense? Like sometimes you don't want to be a crazy person and be like, Oh, confirm, you know, answer any questions they have. All right. Got your information is that, you know, but there has to be some kind of pause there.


00:04:15:01 - 00:04:20:05

Make sure everything's correct. I have you at 500 Centennial Drive in East Peoria.


00:04:22:06 - 00:04:23:05

Yes.


00:04:23:08 - 00:04:38:15

All right. And then favorite. Well, we share a favorite color. Looks like blue. And I have your date of birth as eight, seven, 1943. Yes. All right. And you have your beneficiaries down as your children. And I also have you as a non-smoker, is that correct?


00:04:38:23 - 00:04:39:18

Yes.


00:04:40:00 - 00:04:43:12

All right. And how many children are we talking?


00:04:44:20 - 00:04:45:12

Two.


00:04:45:22 - 00:04:49:20

Okay. Would they be equal or would they be one, be kind of in charge?


00:04:52:06 - 00:04:54:18

Um, equal.


00:04:55:07 - 00:04:56:17

Okay. And is it two?


00:04:58:11 - 00:05:12:17

So don't mind getting personal real quick. So because I'm getting them, I'm getting them to confirm. That no equal. The more questions they answer, the more by and they have as far as moving forward.


00:05:16:11 - 00:05:20:04

Does anybody have any questions about why or how I'm doing that?


00:05:21:15 - 00:05:40:16

I was just going to say, by going in that fast and getting super personal, they're not going to think you're just some random telemarketer like that. If anything really helps the respect on their end that they they know like that you you're here to do business and not just your random person.


00:05:41:02 - 00:05:47:01

Yeah. Got a job to do. It's like this is you know, they're supposed to defer to you because you're the one doing the job.


00:05:47:23 - 00:05:48:13

Yeah.


00:05:48:22 - 00:05:52:16

So. Yep, that's right. Uh, all right, let's pick another one.


00:05:57:12 - 00:06:01:12

Hello. Hello, Anita. Yeah. Hey, Anita.


00:06:01:24 - 00:06:09:13

Get rid of that, though. Dan's right. Don't be like, Hey, Anita, If you're going to do it, make sure it's really. But. Hey, Anita, how's everything going? Like, assume it's them.


00:06:09:18 - 00:06:13:02

Journalist over at Senior Life Services. How's everything out there in Alta?


00:06:14:16 - 00:06:15:24

Um, I'm in Peoria.


00:06:16:14 - 00:06:22:09

Oh, okay. I have you in all to Illinois. 61615. Did you move?


00:06:23:05 - 00:06:23:20

No, I'm.


00:06:23:22 - 00:06:27:04

61615. But that's not all. To Peoria.


00:06:27:15 - 00:06:33:09

Oh, is it? Okay. Well, that's a dumb mistake that they put in here. Well, I'm sorry about that. I won't make.


00:06:33:11 - 00:06:38:15

That. It's always the other. It's always management's fault or my fault or whoever. You want to blame. Somebody messed up.


00:06:39:04 - 00:06:59:08

So change. So, Miss Hollingsworth, you had spoken with one of our reps regarding state regulated life insurance programs for now, Peoria, not Alta regarding state. And I'm just going to verify the other information because now I worry that some stuff's wrong. Here I have you at 6310 North Randwick Road. Is that right?


00:06:59:16 - 00:07:00:22

Yeah. What is this for?


00:07:01:08 - 00:07:20:08

Okay, this is the life insurance consultant firm that you spoke to. Looks like about two weeks ago. And you gave very basic information. And I am a licensed agent, and I am been assigned to help you with this. So I have your birth date here as four 1461 and your son as your beneficiary.


00:07:22:09 - 00:07:26:13

Okay. And favorite foods pizza. I can't say that's not my favorite food to


00:07:28:12 - 00:07:33:18

do. What do you like the best? Deep dish or thin? Thin slice?


00:07:33:20 - 00:07:37:05

No, just the thin. I just really like the piece and not the crust.


00:07:37:16 - 00:07:41:08

Oh, really? So you could see you could just eat cheese and.


00:07:42:14 - 00:07:45:11

Yeah, well, I.


00:07:45:13 - 00:07:57:05

Wish they had that. So I just. Oh, my God. I got the same agent calling me again. I just called him right back, and now he's going to have to wait. Okay. So are you looking for basic?


00:07:57:14 - 00:08:06:04

So just don't mean. I'm sorry, guys. That's like, believe me, you can. If they feel like you're in charge and stuff, you can get away with a lot of stuff.


00:08:10:06 - 00:08:12:07

You know what I mean? That one was good. That one was good.


00:08:13:00 - 00:08:45:08

Like. Like, uh. If somebody is bothering you or whatever, or you're trying to make a presentation, you can tell them what's going on. You're like, Oh, the kid just ran in. Oh, yeah, sorry. Yeah. Working from home or, you know, in that case, somebody was calling me and I'm not going to neglect the client. I'm just going to keep moving forward. So all these calls don't know how many of these ended up in sales because they wanted intros from me that day. Um. But all of them are like 30 minutes long. So any question on that one, That one was a butcher job, but you said it was good.


00:08:45:10 - 00:08:46:18

But it was good because it was.


00:08:48:14 - 00:08:57:23

It was real. I mean, that's that's the best way to put it, guys, is like, if it feels real to them and they're you're not like you're just another person talking to them. So it's not that big a deal that you're messing everything up.


00:09:02:09 - 00:09:03:09

You guys with me on that?


00:09:06:09 - 00:09:07:23

Yes. Yes. Thank you.


00:09:08:04 - 00:09:09:24

Yes. Okay.


00:09:10:10 - 00:09:13:03

Because that was bad. So let's try another one.


00:09:18:04 - 00:09:20:06

Hello? Hello, John.


00:09:21:05 - 00:09:21:20

Speaking.


00:09:22:03 - 00:09:27:06

Hey, John, this is Ernest over at Senior Life Services. How's everything going out there in Urbana?


00:09:28:01 - 00:09:28:21

Okay.


00:09:28:23 - 00:09:39:22

All right. That is good to hear. So, John, the reason for my call is you had spoken with one of my reps regarding state regulated life insurance programs for Illinois. And my job is


00:09:41:10 - 00:09:46:03

here is to go over those benefits with you and also answer any of your questions.


00:09:47:09 - 00:09:49:21

So think I already played that one.


00:09:53:01 - 00:09:54:21

Thank you for calling Optical.


00:10:00:12 - 00:10:01:02

Hello?


00:10:01:18 - 00:10:05:01

Hey, Hans, this is Ernest. Just calling you back from earlier.


00:10:06:13 - 00:10:07:16

That's going back.


00:10:11:14 - 00:10:12:04

Hello?


00:10:12:20 - 00:10:13:16

Hello, Judy.


00:10:14:21 - 00:10:16:12

It's Joni. Yeah.


00:10:17:03 - 00:10:22:13

Oh, I suppose her name wrong. This is Kessinger. This is Ernest over at Senior Life Services.


00:10:23:06 - 00:10:46:00

See? Right there. Don't panic. Who cares? You say, Because think, Sarah, you and I were looking like, How do you say this name? It's like it doesn't matter. Yeah, Just try to. Just try your best. Oh, I'm way off. I mean, that's okay, too. Just some way off. Whatever. Just a heads up, guys. Like, as long as. As long as you don't sound offended or defensive and you'll be fine.


00:10:46:07 - 00:10:47:20

Been going out there in Bloomington.


00:10:48:12 - 00:10:50:01

Oh, not too bad.


00:10:50:10 - 00:10:55:12

All right. Well, that's good to hear. And I'm sorry, I'm going to correct that for you right now. Is that it's Joni.


00:10:56:04 - 00:10:57:23

Yeah, straight away. And I.


00:10:58:23 - 00:11:20:19

Okay. Thank you for that. All right. And Joni. Yeah. You had spoken with one of our representatives regarding state regulated life insurance programs for the state of Illinois. And my job here is to go over those benefits and also answer any questions that you have. Excuse me. So, Joni, I have you at nine 29th Street in Bloomington.


00:11:21:10 - 00:11:22:00

Yes.


00:11:22:06 - 00:11:37:00

All right. And if we share a favorite color, I like that you put sky blue, not just blue. That's awesome. And I have your. It's amazing. People always tell me that I should keep wearing sky blue because it matches my eyes and blah, blah, blah, and I look good in it, so I kept wearing it.


00:11:37:16 - 00:11:38:18

Well, of course we do.


00:11:39:02 - 00:11:45:05

Yep. Yep. It's like, well, yeah, if everybody's telling you that, you might as well just go along with it. Okay, well, then I'll wear sky blue.


00:11:47:09 - 00:11:55:04

So. So now I have five t shirts that are sky blue. So. And I have your date of birth here as 11 2759.


00:11:55:19 - 00:11:56:09

Yep.


00:11:56:17 - 00:12:09:02

All right. So it says that you're looking between five all the way up to 50,000 with your husband and two children as the beneficiaries. Is that correct? Right. Okay. And you are a non-smoker as well?


00:12:10:11 - 00:12:13:11

No, It's been almost 20 years since I smoked.


00:12:14:00 - 00:12:21:06

And I said non-smoker, so. That's correct. That's correct. Okay, good. 20 years, huh? I bet you feel much better.


00:12:22:16 - 00:12:24:18

No, I don't know.


00:12:26:02 - 00:12:30:01

Well, if you were about to smoke at that 20 years, you probably would have felt much worse at the least.


00:12:30:23 - 00:12:31:16

Yeah.


00:12:32:00 - 00:12:34:04

Well, I grew up in a.


00:12:40:01 - 00:12:42:13

Okay, guys. Well, that's all I got for that. Um.


00:12:44:05 - 00:12:56:06

I don't want to spend a ton of time on it. Anybody have any comments? Dan's right. Don't say Joni or. Hey, Joni. How's everything going out there? And, like, assume it's them. It works so much better to assume it's them.


00:13:01:15 - 00:13:03:16

And I'm a goofball, so that's how I talk to people.


00:13:06:01 - 00:13:38:01

Actually, I do have a question, Ernie. It's a lot easier for me to get through the introduction when there are fields with some kind of information because it sets me apart from some random telemarketer. But, you know, I'll sell. A lot of these leads will come through, and all it has is the city that the person is in and their email address and that's it. So it's I kind of confused about how to create that rapport and set that apart and make that connection without really having any information to verify.


00:13:39:11 - 00:13:45:17

Okay. So the leads, when you guys have these leads that are basically, oh, I'll just pull it back up.


00:13:49:06 - 00:14:22:08

So lead like this. So it does. I did do a video and put it up there because it's important to address. What kind of lead is properly. Obviously the leads if it's a telemarketing bleed. I always say a while back you had spoken with one of her reps and I apologize for not getting back to you sooner. So my name, you know, do it like that. The WB, those are web leads, guys. So that means that all you have is just like Jennifer said, you have her email lol. You have lower Wisconsin and date of birth, so you just have to do it a little different.


00:14:22:20 - 00:14:55:02

Like, Hey Deborah, how's everything going out there in Lowell today? Okay, great. So for the reason for my call is you had my name is Ernest with Senior Life Services. The reason for my call is you had spoken with one of our reps. Now I'm. See. See? Even I'll mess that up, guys. It's like it looks like a while back you had filled out some information online regarding state regulated life insurance programs for Wisconsin. And my job is to go over those benefits with you and also answer any questions that you have. So, Deborah, I'm just going to confirm this information. Have you in law Wisconsin and I have that zip code as five three, five, five, seven.


00:14:55:20 - 00:15:31:12

Okay, great. In your email here is Deb works for 85 at Yahoo! Okay, great. This wasn't in here. I put it in here. So then I'd be like. And you, you share an interesting or not share. You have an interesting hobby. Genealogy. Okay. And what have you done with that? Like, have you done the ancestor reports and all that stuff and whatever, Talk about that and then go right into. So we are a consultant firm, so we represent our clients and not one particular company. So our goal is always to figure out who specifically will give you the best rates and benefits and then you're not going to get data birth and stuff like that there.


00:15:31:14 - 00:15:35:09

You'll get that in health when you start with your health qualifications on page two.


00:15:38:01 - 00:16:02:15

And the reason I'm saying that is it's too weird. You don't want to like, you know, how you say you're separating yourself from a random telemarketer by giving them all that information? You will certainly solidify in their minds that you are a telemarketer if you immediately start asking them, What's your date of birth? Do you smoke and stuff like that. You can do that when you get to the health questions for the leads.


00:16:07:16 - 00:16:08:21

Does that answer your question, Jennifer?


00:16:09:13 - 00:16:42:03

It does. It does. It just I was thinking in specific I had one recently a couple of calls ago where, again, there wasn't a birth date, like you said, because you put that in and all there was was a favorite a city and the email and when I went to go confirm the city, the city was wrong. So then it's kind of like, okay, well, no, like that other lady, this isn't Peoria or this is in Peoria. It's not wherever the other place was, you know? So then it's like I felt like she's kind of like, okay, who are you again? You know, because I have two pieces of information and one of them was wrong.


00:16:42:05 - 00:16:44:09

So I'm just curious, how would you recover that.


00:16:45:03 - 00:16:47:05

Just like did with those other people? Oh, man.


00:16:47:07 - 00:16:47:22

Man was.


00:16:47:24 - 00:16:51:05

Messing up today. Just it doesn't mean you just have to do a throw away real quick.


00:16:52:15 - 00:16:53:15

Okay. Okay.


00:16:53:19 - 00:17:10:06

That's the only way to do it. You're like, Oh, well, these idiots. Let me. Let me get that corrected. Uh, what should what's the zip code supposed to be? And then if you get hung up on whatever that's, you know, protract, uh, you know, that's. That's the lead department's problem, that they mess that up and then move on to the next person.


00:17:11:06 - 00:17:12:16

Okay, Fair enough.


00:17:12:19 - 00:17:13:24

Yeah. It's like you can't really.


00:17:14:10 - 00:17:20:04

Blame yourself for that. But you also don't want to just be like, Oh, sorry. Well, guess by I mean, it's like, so.


00:17:20:16 - 00:17:22:05

So no, didn't mean that.


00:17:22:13 - 00:17:25:18

In between, in between those two. So.


00:17:27:00 - 00:17:27:18

Okay.


00:17:28:05 - 00:17:40:19

All right guys. Mean just want to do that quick training because a lot of new people are struggling with that. Camden was you just said it's a common thing. Listen to your own calls because he said he you know, he's still in a customer service mindset, which you got to get out of.


00:17:42:23 - 00:17:47:03

Because our customers are don't know what they need. That's why they're asking us.


00:17:52:07 - 00:17:54:14

Well, All right, guys, let me stop this.


Watch the Full Video Here: Ernie's Intros


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